Troubleshooting a failed export

Before releasing a package, DIYCutLab re-imports every generated file and compares it with your design. If anything does not match, the package is held back instead of sending you a broken file.

What you will see

• Generating — usually under a minute. The order page updates by itself.
• Retrying — a temporary problem; it is retried automatically and you will not be charged again. Retry now starts another attempt immediately.
• We could not generate your files — the order goes to a person for review. You will not lose your payment: we either fix the generation or refund you.

What to do

1. Wait a few minutes and refresh the order page.
2. If it still shows a problem, open support from the order; the order number is filled in for you.
3. Do not buy the same revision again — your payment is already recorded.

Download problems

If the download itself fails, open Downloads and try again; each click creates a fresh private link. Corporate networks sometimes block ZIP files — try another network or device.