Help Center
Payments and downloads
Free preview, purchase, downloads, licenses and failed exports.
- Free preview versus paid exportWhat you can do for free, what you pay for, how the price is chosen and what stays free after you buy.
- How to purchase a designThe steps from a validated design to a paid export package, including sign-in, checkout and what happens after payment.
- How to download filesDownload your export package as a ZIP, open it on your computer, and re-download it later from Orders or Downloads.
- Finding purchased projectsWhere to find designs you bought, the exact revision you paid for, and its files, even after you edit the design.
- Understanding commercial licensesWhat you may do with the files you buy — including selling the physical items you make — and what you may not do.
- Troubleshooting a failed exportWhat happens when files cannot be generated after payment, how retries work, and how to get help or a refund.