Updated 2026-10-24 2 min read
| Message | Fix |
|---|---|
| Only JPEG, PNG, WebP and HEIC photos are supported | The file is not a photo, or it is damaged. Export it again as JPEG |
| HEIC photos cannot be converted on this server | On iPhone choose Settings → Camera → Formats → Most Compatible, or share the photo as JPEG |
| This photo is too large to process safely | Use a smaller version; very large panoramas and scans are refused |
| A design can have up to 8 reference photos | Remove a photo you no longer need, then add the new one |
| Photos not analysed | The AI model is not connected on this site. Only your words and notes were used, so check every value |
| Your photos disagree | Pick one option for each conflict under Confirm your design |
| Width is needed | Type the size, or choose Use … mm next to an estimate if it looks right |
| Must be between … and … mm | The product cannot be made at that size. Enter a value inside the range shown |
| Cannot be made with home printing (or another process) | Choose one of the processes the message lists |
The interpretation missed something
- Give each photo the right role. A Material and finish photo is never used for shape, and a Decorative details photo never sets the overall size.
- Add a note to the photo, or open it with Annotate and circle the detail with a comment.
- Change your description on the review page, then choose Analyse again. Unchanged photos and notes are not analysed twice.
The object is not something we can build
The review shows We cannot build this object directly with the reason. Choose the closest product type, or open the blank studio and draw it yourself with your photos alongside in Reference photos.
Was this guide helpful?